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Return Policy
If you are not happy with your purchase, simply contact us within thirty
(30) days from the invoice date and we will issue you an RMA number
to ensure your item is returned properly.
Return
Instructions
Other Return Information
Received Damaged or Defective Merchandise?
Return Instructions
To assure prompt and accurate credit on returned merchandise,
we ask that you follow these steps:
- A return authorization number must
be obtained by contacting
the location from which the order was shipped from. The RMA
number you obtain is only valid for thirty (30) days from
the invoice date.
- The RMA number must be clearly
written on each package you are returning. If the RMA number is
not written on your returned package it will be refused.
- Please ensure you ship the item(s)
in the original carton(s). Absolutely NO returns are accepted
unless the merchandise is in its original cartons in new
condition.
- Please include a written explanation
for your return and a copy of the invoice or packing list.
Other Return Information
Please be advised of the following policies that apply to all returned
items.
- Credit or adjustment is given on
mistakes that are our fault provided you contact us within five
(5) days from the receipt of merchandise.
- Incorrectly ordered merchandise will be charged a 10% restocking fee and return
freight.
- No returns are accepted freight
collect or COD. Send all returns prepaid and insured for the
correct value.
- Credit will not be issued for
returned material that has been marked, altered, or abused.
- No returns are accepted after
thirty (30) days from the date of invoice.
Received Defective or Damaged
Order?
All merchandise should be inspected upon receipt.
- If found defective, contact
the location from which the order was shipped from for an
adjustment and/or an RMA number. Be sure you have our invoice or
packing list when you call. We will make a satisfactory adjustment
on all unused defective merchandise if we are notified within five
(5) days of our invoice date.
- Any damaged, lost, or short
shipments should be reported to your UPS office immediately; then
contact us so that we can reship the merchandise and place a
claim. Keep damaged goods and containers until advised otherwise.
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